NAM Presales Manager W/M

Who are we?

Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport games/series/movies).

• We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues over the world.

• We are innovative : The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.

• We have core values that we truly respect while working here: We innovate, We perform, We care, We are transparent, We are easy to work with !

• We are a multicultural : a team of 350 men and women engineers from diverse backgrounds who like to share ideas, take technical challenges but also share good time together to celebrate success!

Who are we looking for?

Broadpeak is looking for our next US Presales engineer Manager

A Pre -Sales Engineer understands and draws up a customer requirement and recommend the right solution or services accordingly. This professional analyses the existing solution or services and helps a company develop solutions that resonate with the audience's requirements. Managers often rely on presales engineers to provide accurate customer  technical information and requirements during a sales meeting.

The Pre-Sales is the solution owner when the project starts, and the Technical Account Manager when the customer 's project is in production.

Who will you work with?

The role requires close liaison with external customers, partners and with  streaming video specialists in the Broadpeak internal   Engineering, Operations, Sales and Marketing departments. 

What will be  your daily missions?

Customer Interactions

• As a Pre-Sales Engineer you work closely with the regional sales team to qualify and develop strategic and complex sales opportunities for existing customers, new prospects and new market segments.
•  You will support Sales by  directly interfacing with customers to determine their technical requirements ,  discuss and develop complex technical solutions.
•  Respond on time and accurately to customer questions, RFIs and RFPs as well as develop strong relationships with key technical players in the account. 
•  In coordination with Sales and Professional Services,you will  ensure that projects are properly handed over to the delivery team without any technical uncertainties.  

Solution Demonstrations and technical adviser

•  You will prepare and deliver detailed Solution  demonstrations and technical presentations to prospective customers and partners for various market segments.
• You will be  responsible for providing demonstrations of the Broadpeak solutions to customers in the US and Canada: installing, diagnosing, troubleshooting and debugging complex system problems on Proof-of-Concepts involving Broadpeak and associated equipment included. It can happen on customers premises, on show floors or directly in the cloud.
• Support Sales activities on a technical level at international  exhibitions and conferences includind plannification, setup and presenting of demonstrations.

Internal Customer referent  

• Support Operations team in understanding customer’s ecosystem and assist meeting customer expectations.
•  You will be in charge and act as the interface between the customer and Broadpeak functional departments to resolve complex technical sales issues. 
•  Provide feedback from customers to Broadpeak Marketing and Engineering departments on new product feature requirements.

Continuous improvement and development

• Taking care on post-sales activities is part of the tasks which enter in the Pre-Sales role(ensure customer satisfaction).
• Assists with business development efforts and strengthen strategic relationships.
• As part of a regional team, the Pre-Sales Engineer may be asked to help on some other topics involving the presence of Broadpeak in North America.

What are the requirements for this role?

-University degree in computer science, electronic engineering or telecommunications related field.

-5 to 10 years of relevant and progressive experiences with a proven track record in complex software, services and solution selling environment.

-Native or Bilingual oral and written English.

-French would be a plus

-Strong knowledge and experience with Broadcast Media and Video Streaming topic  are a must:

• Content Delivery Networks
• Streaming video technologies
• IPTV, Cable TV & OTT TV system architectures 
• Content management systems
•  Video Encoding technologies
•  OTT ad insertion
•  Data Analytics

Deep hands on experience with :

•  Linux systems
• Video transport and packaging formats (ex HLS, DASH, FMP4)

You will definetely be the righ candidate if you :

• Have perfect oral and written communication as well  presentation skills
• Have interest in the streaming video industry and technologies
• Have analytical skills to evaluate market and understand customer requirements; offer  suitable technical solution.(problem-solving ability.)
• You are a strong and positive team player (easy to work with is one of our essential value!).
• You have a high sense of customer care.
• You have strong problem solving skills (flexible, self motivated, able to set priorities)

Working Conditions

-Denver based resident with ability to travel to selected customers on a regular basis.

-Be willing to  be  mobile to be able to support activities within US and Canada.

-Office in our local  subsidary in Denver

The Broadpeak +

• A friendly multicultural environment
• 401K
• Medical, dental , vision insurances
• Short Term and long term disability and life insurance
• PTO (1.66/month)
• Commission

Réf: 92d74061-8945-46be-8cd5-0f3218e74cf2