Senior System Engineer Mumbai F/M

Who are we?

Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport games/series/movies).

 

• We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues over the world.

• We are innovative : The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.

• We have core values that we truly respect while working here: We innovate, We perform, We care, We are transparent, We are easy to work with !

• We are a multicultural : a team of 350 men and women engineers from diverse backgrounds who like to share ideas, take technical challenges but also share good time together to celebrate success!

Who are we looking for?

We are looking for our next Senior System colleague who will be responsible for providing technical support to our customers .

You will will also participate in post-sales delivery services: installation & integration (commissioning, acceptance, and training) on Customer’s platforms and demonstrations of Broadpeak systems to prospective clients and partners.

The role requires close liaison with external customers and with specialists in the Broadpeak internal Engineering, Operations & Sales departments.

Who you will work with?

A great Team of men and women engineers who care about each other and will always give a hand to their teammates to solve problems.

 

What will my day be like?

 

• Customer Care missions

-You will  be the primary contact and provide first and second level support to Broadpeak  customers(Telecom Operators and Broadcasters).  

-You will also be the internal representative for escalation of support issues and follow through to resolution.

-You will sustain a trusted partnership by holding regular/weekly meetings as well as ensure the compliance SLA commitments in terms of response time.

-In coordination with Delivery services team, you will manage all aspects of on-site installation, commissioning and training services for new customers.

 

• Continuous Improvement missions

-You will use your technical skills to perform regular preventive maintenance tasks and propose performance improvements.

-You will report as well as track bugs and maintenance problems.
-Support Sales activities on a technical level at exhibitions and conferences. This includes assisting with planning and the setup and presenting of demonstrations.

What are the requirements for this position?

Hold a computer networking, ICT or technical related field diploma or degree.

Minimum 2 years of direct experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar networking environment.

Fluency in oral and written English is essential. 

Be located in Mumbai (not a remote position).

 

The + that will give you advantage for this position?

You have strong hands-on experience on Linux operating system.

You have a solid understanding of IP network switching and routing protocols as well as FTP, HTTP, RTSP, TCP, and SSH internet protocols.

You have at least one first experience with the streaming video technologies:IPTV, Cable TV & OTT TV system architectures.

 

 Skills into the following are also desirable:

-XML, HTML
-Streaming video technologies.
-Virtualization experience with VMware, AWS or Azure.

Working Conditions

 

The candidate needs to be sufficiently mobile to be able to support activities within Asia with assignments potentially lasting one or two week
Be prepared to undertake both desk-based and practical hands-on work assignments.

Be based in Mumbai (work remotly position).

 

You will be definitely the right candidate if:

-You are a strong and positive team player (easy to work with is one of our essential value!).

-You have a high sense of customer care.

-You have strong problem solving skills (flexible, self motivated, able to set priorities)

-You have good writing abilities and presentation skills.

The Broadpeak +

-A great working environnement with friendly people who believe in their company values.

-Work in Mumbai only(not remote).

- A transparent  and simple recruitment process.

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