Customer Service & Sales Administration Coordinator F/H

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Published on 16/03/2026

  • Contract type:  Permanent contract

  • Work time:  Full time

  • Location Paris

The company

ESCP Business School is the world-renowned business school, founded in 1819, that trains the responsible leaders of tomorrow. Located in the heart of Paris, it offers innovative and multicultural teaching, supported by a network of six European campuses. Recognized for the excellence of its management programs, it fosters engagement, international awareness, and personalized support for talent throughout their studies.

Post description

Within the Finance and Procurement Department, you will join the Sales Administration team responsible for initial training programs (Bachelor, Master in Management, Specialized Master’s, MBA) across all European campuses (Paris, Berlin, London, Madrid, Turin, Warsaw).

You will oversee and coordinate all contractual and financial relationships with students, partner companies, and funding bodies. Acting as a key interface between academic, legal, accounting, and IT teams, you will play a central role in service quality, the reliability of financial flows, and process optimization. This position combines operational management, financial analysis, and continuous improvement.

 

Your responsibilities

Contract administration coordination

  • Oversee the creation, monitoring, and updating of academic contracts

  • Supervise and support two work-study trainees

  • Track activity and performance indicators

  • Ensure smooth and responsive handling of incoming requests

Financial management and reporting

  • Handle pre-invoicing for students in initial training programs

  • Check the completeness of invoicing carried out by the accounting department

  • Manage specific requests: payment schedules, refunds, credit notes, penalties

  • Monitor and analyze revenue in coordination with management control

  • Design and improve reliable, well-structured dashboards

Premium customer relations

  • Support students and third-party payers with their financial questions, mainly in English

  • Ensure a smooth, structured, and responsive customer experience

  • Develop proactive communication tools (FAQ, webinars, appointment booking, chatbot)

  • Contribute to the continuous improvement of customer satisfaction

Payment follow-up and debt collection

  • Monitor payments and follow-up actions in coordination with internal teams

  • Set up personalized payment schedules in line with the programs

Continuous improvement and digitalization

  • Automate and secure processes (pivot tables, advanced formulas, database structuring, macros)

  • Participate in projects to digitalize procedures

  • Update documentation and formalize procedures

  • Identify areas for improvement and propose practical solutions

Profile required

Education and experience

  • Minimum Master’s degree or equivalent (Bac +5)

  • At least 5 years of experience in sales administration, commercial management, or a financial/legal environment

  • Significant experience in a structured and demanding environment

Technical skills

  • Advanced proficiency in Excel or Google Sheets (pivot tables, complex formulas, large-volume data analysis)

  • Ability to build dashboards independently

  • Good understanding of the customer accounting cycle

  • Solid knowledge of contract law and consumer law

  • Knowledge of SAP or Aurion would be an advantage

Languages

  • Fluent French and English required (minimum C1, written and spoken)

  • A third European language would be appreciated

Personal qualities

  • Accuracy and organizational skills

  • Ability to manage several cases simultaneously

  • Excellent interpersonal skills and diplomacy

  • Autonomy, analytical mindset, and results-oriented approach

Desired language

  • English – Advanced level

Required languages

  • English English - Level advanced

Réf: c0e70131-f629-46e6-a1af-caa57897a1f6

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Customer Service & Sales Administration Coordinator F/H

Permanent contract
Full time
Paris

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