Head of Sales Administration F/H

The company

ESCP Business School is the world-renowned business school, founded in 1819, that trains the responsible leaders of tomorrow. Located in the heart of Paris, it offers innovative and multicultural teaching, supported by a network of six European campuses. Recognized for the excellence of its management programs, it fosters engagement, international awareness, and personalized support for talent throughout their studies.

Post description

Within the Finance Department, you will lead the entire Order-to-Cash (O2C) function with a clear objective: to strengthen process reliability, secure revenue streams, and improve operational performance in a complex European environment spanning multiple programs and legal entities.

This role sits at the heart of ESCP’s transformation agenda, with a direct impact on the quality of service delivered to students, corporate clients, and internal teams.

Why join us
• A strategic role at the intersection of Finance, commercial teams, academic programs, and information systems
• An opportunity to structure and accelerate an O2C transformation on a European scale
• A demanding international environment focused on data, standardization, and operational excellence
• A direct contribution to revenue protection and to ESCP’s reputation for excellence

Your responsibilities: 

Leading the Order-to-Cash cycle
• Overseeing contracting, sales recording, invoicing, and cash collection processes
• Ensuring the reliability, traceability, and compliance of flows, particularly in relation to revenue recognition
• Optimizing invoicing lead times and DSO

Transforming operations, systems, and data
• Standardizing and harmonizing processes across campuses
• Implementing robust internal controls to ensure auditability and compliance
• Driving continuous improvement initiatives, including automation and simplification
• Acting as the functional lead for CRM, ERP, and billing tools
• Contributing to IT transformation projects, including the evolution of academic and finance ERP systems as well as CRM
• Ensuring the quality and consistency of revenue-related data

Performance management
• Defining and monitoring key indicators such as DSO, invoicing quality, lead times, and variances
• Contributing to the reliability of financial reporting and revenue forecasting

Management and coordination
• Leading and developing an international team
• Structuring practices and upskilling teams
• Serving as a key interface between Finance, Sales, Admissions, Programs, and IT
• Aligning practices and standards across the institution

Service quality and stakeholder relations
• Ensuring a professional, responsive, and consistent service for students, participants, and corporate clients
• Contributing to the overall quality of the experience and to ESCP’s reputation for excellence

Profile required

Profile sought

• 10 to 15 years of experience in Order-to-Cash, Sales Operations, Revenue Operations, finance transformation, audit (Big Four), transaction services, or ERP/CRM implementation
• Proven experience in process transformation and systems deployment within an international multi-entity environment
• Strong command of O2C topics: contracting, invoicing, cash collection, revenue recognition, and collections management
• Good knowledge of ERP and CRM environments (ideally SAP) and a strong affinity for data
• Ability to lead complex cross-functional projects, engage stakeholders, and move topics forward without direct managerial authority
• Excellent communication, analytical, and execution skills
• Fluency in both French and English is essential

What will make the difference
• The ability to quickly structure and stabilize a complex environment
• A mindset that is both strategic and highly operational
• Strong ease with systems, data, and process transformation
• The ability to balance financial rigor, service quality, and stakeholder experience

Required languages

• English - Level advanced

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