Assistant Store manager - Milano F/H

L'entreprise

An unrivalled reference in the world for more than 40 years, Bonpoint is the only French Couture House for children whose international reach extends with more than 120 shops in 29 countries.

The unique, meticulous and precious confection of Bonpoint’s creations cultivates the idea that happiness is found in every delicate seam and in every embroidery, all developed in respect of the artisan know-how of Couture.

Team spirit, creativity and innovation are the keys words that define our employees and the management of the House. Integrating Bonpoint means engaging with passion and putting the know-how at the service of enchantment.

Description du poste

Commercial Skills

Review and strategise the business, propose to Store Manager action plans to reach sales and KPIs targets for the store

Delegate team objectives, including sales and KPI targets, reviewing regularly to keep on staff track

Review product category sales, identify needs, and liaise regularly with HQ on product availability and have an awareness of local market trends to maximize opportunity.

Team Management

Support the Store Manager in follow up with every team member on their monthly objectives in order to improve service, sales performance and operational capabilities.

Conduct team quarterly performance appraisals in the absence of a manager

Work to consistently create a dynamic environment where the team acts as one and supports each other

Support the Store Manager in training and coaching, be able to give constructive feedback to each staff member to encourage them to improve

Create and present the daily and weekly store briefings to inform of targets, motivate team, track performance and identify areas to improve

Ensure the staff follow company guidelines and correct uniform and grooming standards, be able to address and fix any issues in the absence of a manager

Client Management

Ensure excellent customer service standards, through the Bonpoint service steps. Implement regular trainings and give feedback to the team to deliver an impeccable client experience

Be a brand ambassador and build strong relationships with Bonpoint clients. Lead by example for the team by engaging in meaningful client interactions.

Support the team with managing their client database, review communication and ensure a robust post-purchase system

Ensure company objectives on CRM are met and developed with the team

Store Operations

Assist with daily running of the store (restocking of the shop floor, maintenance of display and stock room, stock-taking, etc.)

Ensure the stock and the backroom are effectively organised and products stored according to guidelines

Receive in and transfer out stock deliveries, including: counting, labelling, organizing into storage

Inform HQ of any maintenance or repair needs for the store, liaising with local contractors where necessary

Ensure visual merchandising standards are maintained according to company guidelines and ensure window scheme changes are undertaken in a timely and proficient manner

Profil recherché

3 to 5 years’ experience in retail management – luxury experience preferred

English and Italian language (written & spoken) a must; French language skills a bonus

Self-starter, highly motivated and able to work independently of a distance HQ

Commercial thinking with strong focus on sales and well thought through strategies to ever-improve

Strong people skills and proven ability to maintain long-term relationships with clients and lead the sales team

Understanding of current local market trends and ability to pivot to changing business and market needs

Computer skills to include operation of retail POS system, Word, Excel and email, plus use of phone, Whatsapp for professional client communication

Job Type: Full-time, Permanent

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