Network Operation Center Specialist F/M

Who we are ?

Broadpeak est une entreprise Rennaise qui conçoit des solutions logicielles vidéos pour des grands opérateurs et fournisseurs de contenus reconnus à travers le monde, afin que chacun accède à son contenu favori et puisse le visionner avec une qualité incomparable.

Nous accompagnons et soutenons nos clients internationaux aussi bien dans la mise en place de systèmes simples que de solutions complexes et innovantes, capables d'atteindre plusieurs millions de streams simultanés lors de grands évènements sportifs, musicaux, cinématographiques...

 

• Nous sommes internationaux(ales) : présents dans une vingtaine de pays, notre nouveau siège a été inauguré en janvier 2024, en face du métro Viasilva , en plein cœur de la Tech Rennaise.
• Nous sommes innovant(e)s: forts d'une quinzaine de famille de brevets déposés, l'innovation est notre ADN. Ce que nous proposons à nos clients: des solutions innovantes, performantes et toujours plus respectueuses de l'environnement.
• Nous avons des valeurs fortes et qui vivent au quotidien : We are transparent, We care, We perform, We innovate and We are easy to work with.
• Nous sommes multiculturels(les): nous sommes une équipe de 300 femmes et hommes ingénieurs(es) de divers horizons et cultures; qui aimons partager des idées, relever des challenges techniques en équipe; mais aussi partager et célébrer les bons moments ensemble!

Nombreuses sont les opportunités à saisir chez Broadpeak où le métier d’ingénieur(e) se décline en plusieurs services et spécialités (R&D, Opérations, Marketing Produit, Avant Ventes…)

Who are we looking for?

 

At Broadpeak, The Cockpit Team is the key service for assistance and delivery for our international customers(Telecom and Media). This quite recent  team is centralizing all services requests and guarantee customers' representation internally. The portfolio of activities is in constent evolution and progression.

 

Who you will work with?

The candidate will integrate a Team of 9 people, which daily works in close interactions with our internal Level 2 support, R&D and Project Teams.

 

What will my day be like?

 

• Supervision and monitoring

-Systems and analyse different indicators, alarms and customer usage.
-You will handle system administration, and update configuration settings.

-You will provide regular technical reporting to our customers.

• Level 1 Support 

-Detection, characterization, summarizing of incidents.

-You will bring Incident escalation to level 2 Support and/or to Project Teams...

-You will closely follow the  resolutions and apply corrective plan to guarantee customers' satisfaction.

• Internal and external customer representative

-You will work closely with the Headquarter and  our international teams to handle complex situations.

-Be the primary contact for clients, third party suppliers during incident resolution and deployment.

• Day to Day Operations

-Plan and carry out scheduled  operations.

-Perform regular preventive maintenance tasks (configuration updates, patchs...)

-Technical documentation writing and reportings, both internally and for our customers.

-As an active team member, you will welcome and train your new teammates.

What are the requirements for this position?

Telecommunication, IT or technical related field diploma.

Fluency in oral and written English.

The ideal candidate will have a first experience in a technical support organization or in a monitoring team.

 Linux systems skills.

Notions of IP network (including protocols, security and analysis tools)

 

The + that will give you advantage for this position?

-ELK, AWS

-Understanding of one monitoring and supervision solution would be desirable.

-Server architecture and storage solutions.

 

You will be definitely the right candidate if:

-You are a strong and positive team player (easy to work with is one of our essential value!).

-You have a high sense of customer care.

-You have strong problem solving skills (flexible, self motivated, able to set priorities)

 

Working Conditions

 

-Onsite position in our Singapore Office .

-"Follow the sun" schedule organization of working hours of the Team = 8 am to 5pm OR 9 am to 6 pm (depending on the CET/CEST)

-Classical schedule includes 1 out 3 working weekend.

The Broadpeak+

-A great working environnement with friendly people who believe in their company values.

-Work in Singapore only(not remote).

- A transparent and simple recruitment process.

Réf: 25d87e80-60fd-4228-a6f6-837504926094