Technical Support Engineer EMEA F/M

The company

Broadpeak est une entreprise Rennaise qui conçoit des solutions logicielles vidéos pour des grands opérateurs et fournisseurs de contenus reconnus à travers le monde, afin que chacun accède à son contenu favori et puisse le visionner avec une qualité incomparable.

Nous accompagnons et soutenons nos clients internationaux aussi bien dans la mise en place de systèmes simples que de solutions complexes et innovantes, capables d'atteindre plusieurs millions de streams simultanés lors de grands évènements sportifs, musicaux, cinématographiques...

• Nous sommes internationaux(ales) : présents dans une vingtaine de pays, notre nouveau siège a été inauguré en janvier 2024, en face du métro Viasilva , en plein cœur de la Tech Rennaise.
• Nous sommes innovant(e)s: forts d'une quinzaine de famille de brevets déposés, l'innovation est notre ADN. Ce que nous proposons à nos clients: des solutions innovantes, performantes et toujours plus respectueuses de l'environnement.
• Nous avons des valeurs fortes et qui vivent au quotidien : We are transparent, We care, We perform, We innovate and We are easy to work with.
• Nous sommes multiculturels(les): nous sommes une équipe de 300 femmes et hommes ingénieurs(es) de divers horizons et cultures; qui aimons partager des idées, relever des challenges techniques en équipe; mais aussi partager et célébrer les bons moments ensemble!

Nombreuses sont les opportunités à saisir chez Broadpeak où le métier d’ingénieur(e) se décline en plusieurs services et spécialités (R&D, Opérations, Marketing Produit, Avant Ventes…)

Who are we looking for?

We are looking for our next  EMEA Support colleague who will bring his technical expertise and customer experience to our friendly operation team.

The Customer support engineer ensures the front lines by answering questions and troubleshooting technical problems through phone, email, and chat.

Who you will work with?

A great Team of 10 men and women engineers who care about each other and will always give a hand to their teammates  to solve problems.

What will my day be like?

Customer Care missions

• Qualify, diagnose and troubleshoot technical issues and provide telephone /email post sales support to the customers : Telecom Operators and Broadcasters.
• Be the main customer representative internally and the main contact of your dedicated customers.
• Sustain a trusted partnership by holding regular/weekly meetings as well as ensure the compliance SLA commitments in terms of response time.

Continuous improvement missions

• Perform regular preventive maintenance tasks and propose performance improvements.
• Manage on site installations, commissioning and training services upon request.
• Report as well as track bugs and maintenance problems.
• Prepare accurate and timely reports
• Document technical knowledge

What are the requirements for this position?

• Hold a computer networking, ICT or technical related field diploma or degree.
• Have a least 3 years of international customer facing experience in a software company.
• Linux environnement and servers expertise.
• Solid understanding of system and storage architecture as well as IP networks.
• Full professional English

The + that will give you advantage for this position?

B2B experience

Streaming video understanding

Script development languages

Kubernetes skills

Working Conditions

Position based in our headquarter in France

You will be definitely  the right candidate if:

You are a strong and positive team player (easy to work with is one of our  essential value!).

You have a high sense of customer care.

You have strong problem solving skills (flexible, self motivated, able to set priorities).

You want to work in a friendly environment where there is no routine.

The  Broadpeak +

A simple recruitment process

• Once your application has been selected, you'll be contacted by phonefor a first interview.
• If you are selected to carry on, you'll be invited onsite for technical tests as well as technical interview with Manager and team member.
• If you suceed, you'll have two additional HR interviews.

• A brand new building located in a dynamic district, 1mn walk away from the subway.
• An active social committee which  regularly offers collective activities and advantages( Gift vouchers , ANCV)
• Our own sportive association as well as equipement in our building .
• Regular gatherings for breakfast and internal celebrations.

Réf: fc4fbf20-0780-4af3-951a-4d38e618f72b