Customer Success Division Manager F/M

Je postule
Publiée le 23/02/2024

  • Etablissement :  Norac USA

  • Type de contrat :  CDI

  • Temps de travail :  Temps plein

  • Lieu Easton

The company

Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio TX will make you feel right at home!
 
 
Bakerly’s Philosophy is simple: “Companies don’t succeed, people do!” so let’s “Work Hard, Play Hard!”

Post description

Responsibilities: primary functions for this role include, but are not limited to
 
  • Manages a team of Customer Success Managers
  • Proactively monitors and reports on KPIs for the Customer Success Division such as order lead time, perfect order, invoice accuracy, after sale service level, customer score card etc
  • Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain
  • Responsible for managing overall customer service excellence, understanding the needs and constraints of customers while following costs optimization strategies within the Supply Chain Department
  • Identifies areas of inefficiency or ineffectiveness and devise ways to optimize systems, policies and procedures
  • Provides strong collaborative leadership, with an ability to work cross functionally in achieving Division and Department goals

Profile required

  • Minimum of 5 years’ experience in Supply Chain Customer Service Business unit/division, including Team Management.
  • Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges
  • Creative solutioning and strategic success thinking, with an ability to identify new or existing solutions that achieve customer goals
  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Ability to problem solve and rapidly shift priorities in a fast-paced environment.
  • Multi-tasker and independent thinker. Positive attitude!
  • Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results
  • Experience with ERP system required. Sage X3 is a plus.
  • Fluent English and Spanish, written and oral. French is a plus.

Réf: 0fe3f313-a587-4ad2-9e66-2df6c4ab0e6d

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