Ingénieur Support Helpdesk - Poste basé à Londres F/H

L'entreprise

HESPERIE CONSEIL est un cabinet de conseil spécialisé en Finance des Marchés et Asset Management. 

HESPERIE CONSEIL propose ses prestations haut de gamme aux institutions du monde de la finance, Banques de Financement et d’Investissement, Asset Managers et autres acteurs de «l’industrie financière». 

Description du poste

For one our clients, a large Banking group, we are looking for an IT Support Helpdesk.

Your role : 

• Provide amazing day to day hardware and software technical support for our employees
• Handle all the onboarding and offboarding, this will include preparing access to all platforms and preparation of devices (both Windows and Apple) across all employees and all Shift locations
• Assist with new hire orientations covering policies, best practices and services used within Shift
• Handle general ticketing, account management, and problem escalation
• Manage the internal Windows App (Intune) Store
• Maintain hardware and software inventory
• Support unified communications need for Shift employees in conference rooms and other common areas
• Create and maintain internal and user facing documentation
• Participate in deployment and security related projects

Profil recherché

Our Main Tools Are:

• Azure AD, Intune and Autopilot, Office 365 and Google Suite
• Windows Server, Windows OS, MacOS
• Jira Service Management, Confluence, Insight, Cisco Meraki

What We Are Looking For:

Technical Abilities:

• Familiarity with Windows, MacOS, Google Workplace, Active Directory and Azure Endpoint Manager
• Knowledge of computer security, anti-virus, patch management
• Basic knowledge of cloud services (Azure AD, Office 365, Google Workspace, etc)
• Ticketing system and trouble resolution (Jira Service Management)
• Documenting problem resolution and routine tasks
• You can write basic scripts to automate tasks

Réf: 78516538-c080-4763-bb97-7aa161630ea0