Customer Quality Support F/H

Je postule
Mise à jour le 24/02/2026

  • Type de contrat :  CDD - 12 mois

  • Temps de travail :  Temps plein

  • Lieu Javené

L'entreprise

Would you like to be part of an exciting journey that combines growth, innovation, and health?

In an environment that merges the strength of a cutting-edge industry with the agility of a start-up?


Join us!

 

A pioneer in the bacterial fermentation of hyaluronic acid, HTL Biotechnology is now the global leader in the development and sustainable production of innovative pharmaceutical-grade biopolymers.

Our mission is to unlock the potential of biopolymers to improve health, quality of life, and well-being for patients around the world.

By 2030, our biopolymers will benefit more than 500 million patients suffering from eye diseases, rheumatologic conditions, and skin aging.

 

Why join us?

  • Exceptional French expertise, internationally recognized, driven by a center of excellence in France that brings together production, innovation, R&D, and quality.
  • Global reach through our locations in the USA, South Korea, China, and Singapore, with 85% of our sales exported to over 30 countries.
  • Sustained growth in a rapidly evolving sector at the crossroads of science, innovation, and health impact.
  • A team of 300 committed employees, whose expertise and quality of work are recognized worldwide, within a company proud of its CSR commitments and achievements.

 

Description du poste

Key responsibilities:

 

Manage customers request

    • Ensure the needs/requests of the clients are well understood and clarify if necessary
    • Request priorization with regulatory and business teams
    • Routinely follow up with QC responsible person to monitor progress and ensure we are on track with the response timeline.
    • In case of any delay, highlight to regulatory manager for discussion to determine the management of delay. e.g. to communicate on a later deadline or to escalate for further support.
    • Provide structured answers to customers

 

Create an analytical knowledge database containing

 

    • Simplified analytical procedures without confidential information that can be shared directly with customers
    • Analytical transfert procedures ready for customers
    • FAQ file for each analytical method to capitalize on previous questions asked by customers

Support Quality Control activities

 

  • Perform analytical batch review
  • Manage quality events (OOS, deviations)

 

Profil recherché

Qualifications : 

 

  • Minimum of 10 years’ experience as a technician, or a Master’s degree with at least 2 years of professional experience

  • Professional fluency in English is mandatory

  • Ability and willingness to travel internationally 3–4 times per year

 

 

Réf: fdd9c11b-611f-4fcf-9abb-38b539ca9dac

Je postule à cette offre

Customer Quality Support F/H

CDD - 12 mois
Temps plein
Javené

Dans le cadre de la création de votre profil de candidature sur le site carrière de la société HTL Biotechnology, les informations recueillies ci-dessus sont traitées selon la base légale des mesures précontractuelles à la mise en relation avec la société HTL Biotechnology et à la conclusion d’un éventuel contrat de travail avec celle-ci, et selon l’intérêt légitime à la constitution d’une CVthèque.

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