IT Support Apprentice F/M

Company

Alcatel Submarine Networks, a Nokia company, stands as an industry leader with over 800,000 km of optical submarine systems globally – that’s nearly 20 times the Earth’s circumference.

We cater to a wide range of needs: from traditional telecom applications and webscale service provider infrastructures to offshore oil and gas projects.

Post description

Within the IT department, you will participate in the operation and support of ASN Tools, applications and environments. You will assist computer users by answering questions, resolving technical problems and maintaining company software and computer equipment.

Duties for the IT Apprentice:

· User support (including PC software and hardware support, workstation imaging and deployment, deskside and remote support)

· Complete assigned tickets to SLAs

· Support the IT Team with deployments, tickets and projects

· Help in the ASN infrastructure administration

· Ensure compliance with standards & contribute to the knowledge base

· Any other requirements deemed necessary by the IT Support Lead

Main IT Technical environment:

· Office 365

· Active Directory

· CyberArk

· SCCM/Imaging

· Network patching

Wanted profil

Education:

GCSE in English and Maths – mandatory

Previous IT qualification - desirable

Qualities:

Good interpersonal skills

Organised

Interest in IT

Good written and verbal communication skills

Work well under pressure, and think quickly

Solutions orientated

Ability to adapt to change

Réf: 5a48622d-f3d2-4212-b2c8-f9619acaa067