Production Support Engineer F/M

The company

We connect the world, We connect People.

With more than 850 000 km of optical underwater systems around the world, Alcatel Submarine Networks’ stands for adventure and daily innovation for one’s career. Our teams’ synergy drives our

innovative high-tech solutions and lets us develop our exceptional know-how. Joining us means joining a collective, joining us means connecting the world! So, are you ready for your next adventure?

Post description

• Lead and execute advanced diagnostics, repairs, and calibration of Fusion splicers and related equipment.
• Develop, review, and continuously improve maintenance and calibration procedures.
• Ensure all tooling and splicing equipment are serviceable and meet compliance and safety standards.
• Validate that the latest specifications, drawings, and technical references are used by the team.
• Mentor and coach manufacturing technicians and junior engineers on splicing fault analysis and best practices.
• Lead root cause analysis for recurring equipment faults and implement corrective actions.
• Oversee documentation management for all repairs, calibrations, and maintenance activities, ensuring readiness for audit.
• Verify that all permits and calibration certificates are valid and systematically monitored.
• Support the planning of splicing equipment lifecycle management and recommend equipment upgrades when appropriate.
• Collaborate across departments to ensure efficient, quality-driven splicing operations aligned with production schedules.
• Prepare and present reports on equipment performance, downtime analysis, and maintenance effectiveness to senior management.
• Promote a collaborative and supportive environment, mentoring junior staff and driving a culture of accountability and cross-functional teamwork.
• Promote 6s and lean manufacturing principles, actively supporting the area champion in driving CIs
• Work with other teams on NPIs and NRPs
• follow process and adhere to STOP process for Safety and Quality.
• Communicate effectively with departmental staff & internal customers.
• Build and Maintain good working relationships with department colleagues, staff and support depts. And other teams
• Prepare ad-hoc reports and data as required
• Record and track any improvement opportunities actively seeking them from team
• Act as a role model for safety and quality promoting use of STOP culture
• Ensure company Health & Safety policies are applied; ensure all staff activities are carried out in a safe manner.
• Review of tooling as fit for purpose, replacing if required
• Highlighting of equipment to replace
• Drive changes to equipment using data
• Work with production supervisors to enhance use of equipment
• Identify areas of concern with stations and equipment
• Support to NPI process

Profile required

• NVQ Level 3 or equivalent.
• Previous experience in a service or support role outside or within ASN.
• NVQ Level 4 or equivalent.
• Previous supervisory or line management experience.
• Experience of Lean manufacturing principles an advantage
• Excellent verbal and written skills to effectively interact with others Communication skills, written and oral
• Interpersonal skills
• Able to demonstrate excellent organizational Skills – Able to plan production schedules and monitor materials availability.
• Familiarity with company policies and procedures.
• Strong attention to detail
• Proven ability to lead and motivate a team, manage conflict and drive results
• Ability to move and navigate amongst different areas
• Proactive and supportive nature
• Acceptance of night shift when required OR will be required to work shift patterns as required

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