Quality Assurance Engineer F/M

Company

We connect the world, We connect People.

With more than 850 000 km of optical underwater systems around the world, Alcatel Submarine Networks’ stands for adventure and daily innovation for one’s career. Our teams’ synergy drives our

innovative high-tech solutions and lets us develop our exceptional know-how. Joining us means joining a collective, joining us means connecting the world! So, are you ready for your next adventure?

Quality Assurance Engineer

As a Quality Assurance Engineer at ASN Greenwich, you will play a key role in supporting manufacturing operations, New Product Introduction (NPI) programmes, and continuous improvement initiatives. You will be responsible for driving quality improvements, leading root cause investigations, facilitating audits, and ensuring compliance with internal, customer, and certification requirements.

This role will work closely with Manufacturing, Engineering, Supply Chain and NPI teams to promote a strong quality culture and ensure products are delivered Right First Time.

Due to operational requirements, this role may involve working on a rotating shift pattern across weekdays and weekends, with flexibility to support both day and night shifts as required. 

Main Responsibilities

Quality Assurance & Continuous Improvement

• Act as the Quality representative for New Product Introduction (NPI) programmes and ensure quality deliverables are achieved at key project milestones.
• Identify gaps within business processes and implement improvements to support compliance and operational excellence.
• Lead and facilitate continuous improvement activities across manufacturing operations.
• Drive initiatives that improve product quality, process effectiveness and customer satisfaction.
• Promote a Right First Time culture throughout the organisation.

Root Cause Analysis & Problem Solving

• Lead Root Cause Analysis (RCA) investigations using methodologies such as 8D, 5 Whys and Fishbone Analysis.
• Analyse manufacturing non-conformance data to identify trends and improvement opportunities.
• Implement and monitor corrective and preventive actions.
• Facilitate FMEA activities to identify and mitigate quality risks.
• Support resolution of production and operational quality issues.

Manufacturing & Operational Support

• Provide quality guidance and support to Manufacturing, Engineering, NPI and Supply Chain teams.
• Support manufacturing teams with the timely resolution of quality concerns.
• Work closely with stakeholders to improve product reliability and process performance.
• Mentor and support Quality Control personnel where required.
• Participate in cross-functional improvement projects and operational activities.

Audit, Compliance & Quality Systems

• Support and conduct internal product and process audits.
• Facilitate internal and external audit programmes.
• Support audit finding resolution and corrective action implementation.
• Ensure compliance with ASN procedures, customer requirements and certification standards.
• Support Quality Management System activities and continuous compliance initiatives.

Reporting, Training & Communication

• Collect, analyse and report quality KPI data.
• Prepare quality reports and communicate findings to stakeholders.
• Deliver internal quality training where required.
• Support competency development within manufacturing teams.
• Build strong working relationships with internal departments and customers.

Education & Qualifications

• Degree in Engineering, Quality Management or a related discipline.
• Quality-related training in areas such as RCA, 8D, FMEA or auditing would be advantageous.
• Internal Auditor qualification is desirable but not essential.

Experience & Skills

• Minimum 3-4 years' experience in a Quality Assurance, Manufacturing Quality or Continuous Improvement role.
• Experience facilitating cross-functional teams and improvement activities.
• Strong understanding of quality systems and manufacturing processes.
• Experience leading Root Cause Analysis investigations and corrective action programmes.
• Knowledge of quality tools including 8D, FMEA, Fishbone Analysis and 5 Whys.
• Experience supporting internal and external audits.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.
• Knowledge of Lean Manufacturing and continuous improvement methodologies would be advantageous.
• Passion for quality, attention to detail and driving operational excellence.

Our values

• ASN is actively committed to diversity and inclusion, where every talent is recognised and valued.

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