Services Sales Manager F/H
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Subsidiary : ASN Paris Les Ulis
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Contract type: Permanent contract
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Work time: Full time
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Location Les Ulis
The company
We connect the world,
We connect People.
With more than 800 000 km of optical underwater systems around the world, Alcatel Submarine Networks’ stands for adventure and daily innovation for one’s career. Our teams’ synergy drives our innovative high-tech solutions and lets us develop our exceptional know-how. Joining us means joining a collective, joining us means connecting the world! So, are you ready for your next adventure?
Post description
Purpose of the job
Be the preferred commercial interface for customers during the operational phase (25 years) of their submarine telecom network.
Negotiate sales contracts according to the objectives of the Services BU
Maintain a privileged customer relationship.
Main activities
- Ensure commercial management of contracts during and after the guaranteed period
- Customer interface for post PA projects
- Identify and precisely define customer requests
- Meet customer requirements/expectations, ensuring the optimization of costs and deadlines.
- Prepare the submission of the offer with the help of ASN departments involved in the preparation and writing process.
- Check that the final content of the offer is complete, integral and in line with internal policies and procedures
- Implement the bid submission and delivery process.
- Organize and participate in the definition of the offer strategy after validation by Service management.
- Obtain support and approvals from experts such as finance, taxes, legal, insurance, logistics.
- Ensure follow-up of actions requested/requested by customers
- Deal with all recurring malfunctions observed during the life of the project until they are resolved.
- Coordinate the response to the call for tenders to achieve internal objectives
- Lead commercial negotiations until the contract is signed and comes into effect with the support of the Services Sales Director.
- Contribute and be a source of proposals for the development of new services
- Maintaining ASN's presence in its market segment
- Develop and maintain an ongoing relationship with existing customers to:
- o Develop ASN's knowledge of the customer's organization,
- o Develop ASN's image and contacts with the customer,
- o Coordinate ASN's commercial activity with the customer,
- o Keep customers informed of the progress of ASN's actions and obtain feedback from them on the actions taken by ASN
- Participate in International Conferences on the submarine market.
Profile required
Required training
Master's degree in science or international business or similar experience
Experience and skills required
- Experience in the telecommunications sector or in the submarine network industry.
- Complex sales mastery
- Excellent understanding of the submarine customers, players and market
- Excellent interpersonal skills; ability to adapt to varied and multicultural interlocutors,
- Listening and building constructive relationships,
- Strong negotiation skills and ability to analyze situations that may be complex,
- Sense of diplomacy
- Strength of proposal, proactivity, great ability to influence and critical sense,
- Collaborative work spirit and information sharing,
- Flexibility, adaptability,
- Understanding of project financing solutions,
- Excellent knowledge and understanding of ASN's activities and products,
- English and other languages of the region concerned
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