Customer Service Coordinator F/H

L'entreprise

HTL Biotechnology is a French biotech and a world leader in the development and responsible bioproduction of pharmaceutical-grade biopolymers. These biopolymers are used by healthcare companies for the development of treatments in various cutting-edge therapeutic areas such as ophthalmology, dermatology, medical aesthetics and rheumatology. 
For over 30 years, HTL Biotechnology has been a driving force behind innovation in the sector, collaborating with research entities and biotech companies to address unmet medical needs (regenerative medicine, drug delivery, etc.) HTL Biotechnology recently reinforced its position as world leader in the development of pharmaceutical-grade biopolymers by acquiring a recombinant protein platform, within a world-class scientific research center in USA.
To meet growing global needs for biopolymers, the company has subsidiaries in Asia and is building in the United States, a neuromodulator production unit. 
Historically based in Javené (Brittany - France), the company brings together production, innovation, research and development, as well as quality activities on its site. 
HTL Biotechnology employs nearly 300 people worldwide.

Our ambition is to consolidate our global leadership and create value for our customers with four priorities:

•    Premium positioning, by guaranteeing a high level of product quality and safety
•    Innovation, by driving research in the biopolymers sector.
•    International expansion, by placing production and R&D at the service of new markets and customers.
•    Social responsibility, through which we aim to transform the biopolymer sector into a positive, sustainable force.

This position will be primarily located in Seoul.

We are seeking a proactive and detail-oriented Customer Service Coordinator to optimize sales relations and customer portfolio management

Description du poste

Essential Duties & Responsibilities:

-    Organize customer service activities 
-    Organize the collection and compilation of customer orders and forecasts upstream of the S&OP process 
-    Organize support for Business Managers and Sales Directors (visit preparation, Key Account Profile, etc
-    Monitor the activation of customer files, commercial interface, administrative follow up of prospects, follow up of customer contracts, payments and tools
-    Ensure activity reporting/monitoring (update dashboards and indicators)
-    Monitor the order portfolio in support of the logistics department (order tracking in liaison with customers and internal company departments). 
-    Implementation and review of procedures (QA, Finance, etc.) 
-    Organize regular cross-functional meetings (daily: log + prod, weekly: AQ CQ finance).

Profil recherché

Experience, Skills & Knowledge:

•    Bachelor’s Degree or equivalent experience/qualification 
•    5 years’ experience, ideally within a customer services environment
•    Strong customer centric approach and mindset
•    Effective team player, flexible, and able to handle multiple tasks and deliver high quality results under tight timeline
•    Self-motivated, passionate and comfortable working in a fast-paced environment, with good communication skills
•    Fluent in English, written and spoken

What we offer: 
We believe in investing in our employees’ wellbeing and professional growth at HTL Biotechnology and are pleased to offer comprehensive package 
HTL Biotechnology is an equal opportunity employer. In accordance with anti-discrimination law, we prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected status, or any other characteristic protected by law.

To learn more about HTL Biotechnology: https://htlbiotech.com/

Réf: 9a3405ef-4c9f-467b-b13d-fbfaaec07511