Senior Customer Success Manager F/H

L'entreprise

Founded in France in 2019, Bealink has made a noticable entry into the EdTech world.

Today, Bealink brings together passionate people who share a vision and a set of common values.

Bealink is a pioneer in learning technology and our solutions have been recognised worldwide on several occasions and are now used by more than a million learners in nearly 60 countries.

Description du poste

We are looking for a dedicated, relationship-driven Senior Client Success Manager to strengthen our strategic client relationships, follow-up clients roll-out, develop and grow our strategic clients & partnerships and serve as a valuable resource and point of contact to provide a high-quality end-to-end service.

You will be responsible for a portfolio of strategic clients and their satisfaction. This is a fantastic opportunity for you to grow and be part of a great team, learning from others but also sharing your experience.

The role will be mainly home based. Based on your projects, be able to be physically present for your project meetings and kick-off meetings if the customer requires it.

Your Responsibilities

• Lead the platform roll-out with the client and identify the resources needed to achieve the build phase
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Act as the main point of contact for customer and leverage internal expertise to help you deliver the best experience
• Develop a relationship of trust between the client and Bealink, particularly by having direct contact with client stakeholders
• Work with the Account Managers to identify new project opportunities
• Manage a portfolio of strategic clients
• Client education & proactive consultation – Ensuring that clients are following the best practices and maximizing every opportunity to achieve account success on the platform. Working with clients to help them understand and optimize their digital learning strategy and hit their goals
• Participate in the product development by giving customers feedback to our product team, communicate patch releases to clients and onboard them on those features
• Help building the customer success department by sharing best practices and adapt our project management methodology
• Conduct project and steering committee meetings

Profil recherché

Requirements

• 5+ years’ experience in results-driven customer-facing role in a SaaS editor
• An IT engineer degree
• Experience in dealing & managing learning management system would be a plus
• Familiar with management of a portfolio of clients – prioritization, and farming of portfolio growth according potential
• Outstanding relationship management and customer-facing skills
• Excellent technological skills or ability to quickly learn what is needed to support the business growth
• Willing to travel for business
• Fluent in both English and French is a must
• Don’t mix up customer orientation and saying yes to everything
• The will and ability to work in a fast-paced, ever-evolving environment and learn, learn, learn!

Réf: 63eb1bef-96ee-4aaf-be85-4e5268758861