Sales Assistant - customers in life sciences research - Lier area F/H

You will contribute to the life sciences research community (GSK, Catalent, KULEUVEN, Universiteit Antwerpen etc.), working in vaccine development, cancer therapies and many more topics in health, nutrition or even cosmetics. Under the supervision of the Office manager, you will answer to their requests with an optimal customer experience. 

Answering to incoming requests with an optimal customer experience 
answers all incoming (phone, e-mail, letter, webchat, platforms etc.) requests by using the CRM 

issues quotes accurately and timely using the ERP  
enters accurately and timely the orders in the ERP   

keeps updated customers records in the CRM: relevant information, interactions and documents
ensures, whenever possible, an optimal customer experience through smooth coordination with the team members and other departments  

Supports in running the office  
helps the Country/Office Manager in duties related to office administration  

follows-up on payments and enters customer payments and general accounting documents in the ERP and requested databases 

Identifies needs for improvement or assistance and reports those to the CM/OM 

In some cases, the sales assistant can help the CM/OM with duties related to trade agreements and can be involved in other duties depending on the projects and needs. 

To succeed in this position, your organisational and interpersonal skills will be an asset : 
2 years studies after secondary school or similar experience
Experience using an ERP and a CRM 

You can speak English and Dutch, French is also a big plus
Customer service  
Good verbal and communication skills 
Ability to work with IT tools and e-platforms 
Team work  

Working conditions: 

Office based  
Homeoffice is possible 

Advantages of working for Tebubio : 

You will join a human-centered organisation with a international network
You will develop your language skills, customer relations and sales administration skills
You will help researchers in life sciences, your customers will be people working on vaccine development, cancer therapies etc. 
Salary to negotiate 
20 days of holidays + 12 days