Retail Sales Manager F/M

The company

We are a leading importer and distributor of high-end European gourmet products, serving luxury hotels, Michelin-starred restaurants, fine food retailers, and discerning retail customers across Hong Kong and Macau. Our retail operations reflect our commitment to excellence, product knowledge, and exceptional customer experience.

Post description

The Retail Sales Manager is responsible for driving retail sales performance, has strong connection and successful sales record with Supermarket chains, Department Stores, Meat Store and E-commerce buyers, ensuring operational excellence at store level, and delivering an outstanding customer experience aligned with the company’s premium brand positioning. This role focuses on revenue growth, in-store execution, customer engagement, merchandising standards, and commercial performance optimization.

Key Responsibilities

Sales & Revenue Growth

• Drive monthly and annual retail sales targets.
• Monitor KPIs (sales per day, average basket size, conversion rate, margin).
• Implement promotional activities and seasonal campaigns.
• Identify opportunities to increase upselling and cross-selling.

Retail Operations

·        Visit buyers and stores to ensure smooth daily operations.

·        Maintain high standards of product presentation and merchandising.

·        Oversee stock levels and coordinate replenishment with supply chain.

·        Monitor shrinkage, wastage, and stock discrepancies.

Customer Experience

·        Ensure premium service standards are consistently delivered.

·        Handle customer feedback and resolve escalated issues.

·        Build loyalty with key retail customers.

Commercial Strategy

·        Analyze sales data and provide performance reports.

·        Strong negotiation skills on trading terms and propose actions to improve profitability and product listing.

·        Collaborate with marketing on retail campaigns and events.

Compliance & Standards

·        Ensure compliance with Hong Kong retail regulations.

·        Maintain food safety and hygiene standards.

·        Enforce internal operational procedures.

Key Performance Indicators (KPIs)

·        Sales growth (%)

·        Gross margin performance

·        Average transaction value

·        Inventory turnover

·        Stock loss ratio

·        Customer satisfaction level

Qualifications & Experience

• Diploma or above in Business Management, or related field.
• Minimum 5 years of experience in selling imported meat, cheese and premium ham and sausage.
• Experience in premium food or gourmet retail preferred.
• Strong analytical and commercial mindset.
• Excellent communication skills in English and Cantonese (Mandarin is a plus).

Competencies

·        Strong sales orientation

·        Customer-centric mindset

·        Operational discipline

·        Analytical thinking

·        Problem-solving ability

·        High attention to detail

Réf: a69447c9-3a03-4383-b779-c25abd715335