Service Sales Manager F/M

Company

Alcatel Submarine Networks stands as an industry leader with over 850,000 km of optical submarine systems globally – that’s nearly 21 times the Earth’s circumference.

We cater to a wide range of needs: from traditional telecom applications and webscale service provider infrastructures to offshore oil and gas projects.

Post description

• 1 PURPOSE OF THE JOB (Brief description in one or two sentences of the final purpose of the job: why it exists and the expected outcome)

Be the preferred commercial interface for customers during the operational phase (25 years) of their submarine telecom network.

Negotiate sales contracts according to the objectives of the Services BU

Maintain a privileged customer relationship.

 

• 2 LABOUR RELATIONS
• 2.1 Reporting Line (Hierarchical and Functional)

Services Commercial Director

 

2.2          Subordinate (Hierarchical and Functional)

Interns/Work-study students

 

 

• 2.3 Contacts and customers
• Internal
• o All ASN departments
• External
• o Purchasing, Sales, Technical and Operations Departments of its customer portfolio (for established customers and prospects)
• o Main subcontractors or co-contractors
• o Public Institutions
• o Financial Institutions
• 3 MAIN ACTIVITIES (List of the main employment activities. Start with an action verb reflecting the responsibilities of the job on the end result. Indicate the expected final result. Identify key actions.)

 

• Ensure commercial management of contracts during and after the guaranteed period
• Customer interface for post PA projects
• Identify and precisely define customer requests
• Meet customer requirements/expectations, ensuring the optimization of costs and deadlines.
• Prepare the submission of the offer with the help of ASN departments involved in the preparation and writing process.
• Check that the final content of the offer is complete, integral and in line with internal policies and procedures
• Implement the bid submission and delivery process.
• Organize and participate in the definition of the offer strategy after validation by Service management.
• Obtain support and approvals from experts such as finance, taxes, legal, insurance, logistics.
• Ensure follow-up of actions requested/requested by customers
• Deal with all recurring malfunctions observed during the life of the project until they are resolved.
• Coordinate the response to the call for tenders to achieve internal objectives
• Lead commercial negotiations until the contract is signed and comes into effect with the support of the Services Sales Director.
• Contribute and be a source of proposals for the development of new services
• Maintaining ASN's presence in its market segment
• Develop and maintain an ongoing relationship with existing customers to:
• o Develop ASN's knowledge of the customer's organization,
• o Develop ASN's image and contacts with the customer,
• o Coordinate ASN's commercial activity with the customer,
• o Keep customers informed of the progress of ASN's actions and obtain feedback from them on the actions taken by ASN
• Participate in International Conferences on the submarine market.
• Business Travel is required.

 

4           RESPONSIBILITIES and AUTONOMY

·       They are responsible for the sales objectives assigned to them.

·       They are autonomous in the management of their activities.

·       They will guarantee compliance with the offer process as well as the quality of the offers submitted.

·       They will ensure that the offer is developed in compliance with the company's expectations in terms of price/margin levels and other commercial commitments.

·       They will contribute to the development of new services in order to participate in the development of the department

·       They will questions/challenges our sales strategies by evolving our methods to address our services

·       They will ensure that customers receive all ASN support, on time and according to the expected quality criteria.

·       They are autonomous in their interactions with his portfolio of customers, for which they are responsible. They will make sure to maintain a relationship of trust and privilege with them.

Wanted profil

• 1 REQUIRED TRAINING

 

·       Degree in Law, International Business or similar.

 

2           EXPERIENCE AND SKILLS REQUIRED

 

• Experience in the telecommunications or submarine networks sector, with strong knowledge of technologies, customers, and market dynamics.
• Demonstrated success in complex sales and service delivery, including strategic account management and contract negotiation.
• Skilled in negotiation, influencing, and diplomacy, with the ability to manage complex, multicultural stakeholder relationships.
• Collaborative and solutions-oriented, promoting teamwork, transparency, and continuous improvement.
• Flexible, adaptable, and comfortable working in fast-paced, international environments.
• Clear understanding of company products, services, and operational processes, ensuring alignment between sales and delivery.
• Excellent communication and interpersonal skills, with the confidence to engage at all organisational levels.
• Fluent in English; proficiency in additional languages is an advantage.
• Legal background advantageous.

 

CLOSING DATE: Tuesday December 2nd

Réf: e3885e59-e3c1-4674-913a-d79fc9fd13e3