Guide Supervisor F/H

About the company

Japan Experience is the leading European tour operator dedicated to Japan.

With an on-the-ground team and over 40 years of expertise, we design immersive travel experiences with deep local engagement. 

More info on our company and products, on our 5 languages website: https://www.japan-experience.com/

Japan Experience also adquired in March 2025 FTC, operating large group tours in Japan, and started in 2022 Irasshai, large 800 m2 Japanese concept food store in the center of Paris.

https://francetravel.co.jp/fr/home-fr/

https://irasshai.co/

Your future position

Reporting to Japan Experience Director of Product in Tokyo, you will be in charge of the following missions:

• Management of our 120 guides throughout Japan: hiring process and selection, onboarding, training, seminar organization, licensing process, customer reviews and invoicing follow-up
• Negotiate contracts with guide associations
• Guided services product database supervision
• Setup and follow-up of new guided services on our 5 language-website and partners (description, media, prices, availibity calendar, sales channels)
• Sales team and ops team training on new guided services
• Product performance reporting (profitability, customer satisfaction, margin monitoring)
  
  

Who you are?

• Passionate about Japanese culture, history, and traditions
• Currently living in Japan (or about to move to), with a valid visa
• Reliable, organized, and able to handle unexpected situations with calm
• Ability to manage and lead a team
• Experience in a related tourism field and/or as a guide is required
• Fluent in English (C1) and proficient in Japanese (N3 minimum)
• Proficiency in another language (French, German, Italian, or Spanish) is a plus
• Good command of computer tools (Word, Excel, Power Point, Canva) on a Mac
• You can work 40h a week, even occasinally on weekends

What we offer:

• Full time contract (depending on the profile: 契約社員 or 正社員)
• A bilingual highly motivated international team of 30 people based in Tokyo (Ikebukuro)
• A customer-focused team in Paris and four other major European cities
• Home office: 2 days / week after one month start
• Position available as soon as possible

Our hiring process:

• One first 30min googlemeet interview with one product team member
• If successful, 2X45min interviews in a row, preferably face to face, with one product member and product director
• A final interview with Japan Experience CEO

Réf: e0c37dba-8f08-4ae7-ac48-34d0e338b506