Trainee Travel Consultant F/H

Je postule
Publiée le 03/06/2025
  • Type de contrat :  Stage

  • Temps de travail :  Temps plein

  • Lieu Wallstraße 9-13, Berlin

  • Salaire 30000 EUR (€) - 30000 EUR (€) / an

L'entreprise

Founded in 1981, Japan Experience is the first European tour operator specialising exclusively
in Japan. Our mission is to become the go-to brand for anyone who wants to visit Japan,
currently looking for a travel consultant for our office in Berlin

 

Description du poste

Role Overview

 

Primary responsibilities

 

● Effective management of sales enquiries
● Liaise with Ops Team to handle all booking aspects, including flights ticketing,
accommodation, tours, and activities. (Processing cancellations and amendments)
● Arrange and deliver top quality and complex itineraries
● Cross selling and upselling of all JE services and products
● Ensure client expectations are meet, providing expert advice
● Excellent knowledge of Japan as destination
● Deliver high levels of customer and after sales service

 

Other responsibilities

 

● Customer after sales related financial activities (Processing payments, refunds and
credit notes)
● Dealing with last minute changes
● Dealing with issues and complaints
● Creating travel itineraries and documents
● Representing the company during B2C and B2B events

Profil recherché

What profile we are looking for :

● Experience travelling or living in Japan
● Eligible to work in Europe
● Live within commuting distance of Wallstraße 9-13, 10179 Berlin, Germany

 

Language Skills

● German: Native or proficient (if you don't speak German please refrain from applying,
the position requires full command of the German language)
● English : Advanced (Business conversational level)
● Excellent written communication skills in both English and German

 

Technical IT Skills

● Google drive and documents
● Internet common applications

 

Destination Knowledge
● Good knowledge of Japan (Prefectures, infrastructure, attractions)
● Awareness of Japanese culture and society

Soft skills

● Reliable & punctual (able to work and arrive on time)
● Attention to detail
● Excellent presentation and organisational skills
● Ability to prioritise workloads
● Target-driven and strategic attitude with the ability to work towards KPIs
● Strong problem solving and multitasking skills
● Flexibility to work evening and weekend shifts (if necessary)

Réf: 7b734064-49f2-4d59-b22d-0bbc5a2e65d2

Je postule à cette offre

Trainee Travel Consultant F/H

Stage
Temps plein
Wallstraße 9-13, Berlin
30000 EUR (€) - 30000 EUR (€) / an

Dans le cadre de la création de votre profil de candidature sur le site carrière de la société Japan Experience, les informations recueillies ci-dessus sont traitées selon la base légale des mesures précontractuelles à la mise en relation avec la société Japan Experience et à la conclusion d’un éventuel contrat de travail avec celle-ci, et selon l’intérêt légitime à la constitution d’une CVthèque.

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