Deputy Application Support Manager F/H

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Published on 16/02/2026

  • Contract type:  Permanent contract

  • Work time:  Full time

  • Location Paris

The company

ESCP Business School is the world-renowned business school, founded in 1819, that trains the responsible leaders of tomorrow. Located in the heart of Paris, it offers innovative and multicultural teaching, supported by a network of six European campuses. Recognized for the excellence of its management programs, it fosters engagement, international awareness, and personalized support for talent throughout their studies.

Post description

The Deputy Manager – Application Support plays a key role in ensuring the quality, availability, and continuous improvement of marketing and customer-relationship applications within the School. The role supports the Manager in coordinating maintenance, enhancement, and support activities, ensuring service continuity and user satisfaction.

Within a continuous improvement approach, the position actively contributes to the evolution of the marketing information system and to enhancing the experience of students, faculty members, and administrative teams.

 

Key Responsibilities :

Communication and Coordination

  • Act as a key point of contact between business teams and the Information Systems Department, alongside the Application Support Manager.

  • Liaise with IT production teams for deployment follow-up.

  • Contribute to activity planning and reporting.

Application Projects and Enhancements

  • Contribute to marketing IS evolution projects and integration of new tools.

  • Participate in testing, validation, and deployment phases.

  • Ensure post-production follow-up and service continuity.

  • Propose technical and functional improvements.

Application Configuration Management

  • Ensure technical and functional monitoring of applications.

  • Analyze workload and contribute to planning and prioritization.

  • Ensure application quality, service level, and availability.

  • Coordinate corrective, preventive, and evolutionary maintenance.

  • Handle complex incidents not resolved at Level 1 or Level 2.

Quality and Documentation

  • Apply internal standards, methods, and tools.

  • Draft technical specifications for complex build projects.

  • Maintain up-to-date application mapping and documentation repository.

  • Ensure knowledge capitalization and traceability.

Profile required

Required Skills and Experience :

The successful candidate holds a degree (Bachelor’s to Master’s level) and has at least 6 years of experience in application management, IT maintenance, or technical support within a structured organization.

  • Proficiency in databases (PostgreSQL, Oracle, SQL).

  • Knowledge of marketing tools (CRM, marketing automation, CMS, DAM, analytics, admissions tools, academic systems).

  • Knowledge of XML and PL/SQL.

  • Experience with academic ERP and/or CRM systems appreciated.

  • At least 2 years of experience in team coordination or deputy management.

  • Ability to support change initiatives while maintaining a constructive work environment.

  • Strong organizational and coordination skills.

  • Clear communication skills and strong listening abilities.

Languages:

  • French: daily working language.

  • English: good level required (European context).

Travel may be required to ESCP European campuses (Turin, Madrid, London, Berlin).

Required languages

  • English English - Level advanced
  • French French - Level Bilingual

Réf: 3241073f-78b9-4bf6-9955-8783cb95fc6f

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Deputy Application Support Manager F/H

Permanent contract
Full time
Paris

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