Sales & Customer Service Supervisor F/H

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Update on 14/06/2026

  • Contract type:  Permanent contract

  • Work time:  Full time

  • Location Berlin

About us

Our office in Germany is currently looking for a Sales & Customer Service Supervisor to join our growing team.

This position is ideal for somebody with strong organisational skills, a passion for Japan travel, and previous experience managing customer service operations within the travel industry.

 

If you have at least 3 years of experience designing tours to Japan, speak german at a native level and reside in Berlin please send your CV to : rosanna@japan-experience.com

Job Description

Main Responsibilities

 

  • Working with the sales manager to develop and maintain relationships with B2B travel agencies and partners

  • Assisting customers throughout the booking and travel process

  • Assisting the sales team with both B2C and B2B enquiries and bookings

  • Designing and reviewing tailor-made travel itineraries to Japan

  • Supervising supporting and coordinating the small customer service team in Germany

  • Coordinating shipping and logistics processes related to travel documents and products

  • Monitoring stock levels and ensuring operational organisation

  • Supporting the team with administrative and operational tasks when required

  • Ensuring a high level of customer satisfaction and service quality at all times

  • Dealing with any administrative and ad-hoc requests related to the smooth running of the Berlin office and the International team.

 

Candidate profile

Desired Skills & Experience

  • Experience working with B2B travel agencies

  • Previous experience designing travel itineraries to Japan (at least 3 years)

  • Previous customer service experience within the travel industry

  • Strong organisational and communication skills

  • Ability to multitask and work in a fast-paced environment

  • Team player with a proactive attitude

  • Must speak German to a native level

  • Must speak English to an advanced level

  • Must have either lived in or travelled extensively throughout Japan

  • Accustomed to operate in an international environment

 

Avantages

  • Incentive to travel to Japan
  • Hybrid work available depending on business needs (not fully remote)
  • Yearly and quarterly bonus based on performance
  • Salary depending on experience
  • Friendly international team based in Berlin

Réf: e5175d59-a601-48b2-8868-af79e8d43e45

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Sales & Customer Service Supervisor F/H

Permanent contract
Full time
Berlin

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