Transportation & Internet Product Manager - Tokyo F/H

L'entreprise

Since 1981, we have been a leading tourism company specializing in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there.

We sell a variety of products to our customers traveling to Japan : tours, Japan Rail Passes, activities, excursions, train tickets, accommodation, SIM cards, etc.

As part of our commitment to excellence, we are seeking a dedicated individual to join our Product team in Tokyo as Product Manager.

Description du poste

The scope of this role will cover the following products :  Internet access products (SIM cards, E-SIM cards and Pocket Wifi) and transportation products (car rental, long-distance buses, ferries but nothing train-related).

Please visit our website to better understand our product range : https://www.japan-experience.com/

Your main responsibilities will include:

• Design products : coordinate the different steps of setting up the product until it is live on the market, defining the product description, select the media channels, define their supply chain process

• Select suppliers, negotiate the best purchase conditions, with various service providers in coordination with the Operations team

• Put products online, define and manage their promotion with the help of the digital team

• Supervise the update of the product database and rates

• Analyze product performance (profitability, customer satisfaction, monitoring margins...)

• Train and monitor sales teams on the products you design

Profil recherché

• Bachelor’s degree minimum

• Minimum language requirements:

• English: Business level

• Japanese: Business level, N2 minimum level required 

• Eligible to work in Japan

• Experience working in Japan’s travel industry appreciated 

• Very strong knowledge of Japan as a destination – geographical and logistical 

• Ability to segment and prioritize all enquiries (urgent, non-urgent, important etc.)

• Excellent organizational skills with ability to manage own workloads 

• Able to work with minimal supervision

• Computer skills (Mac, MS Office)

Hard skills :

• Product Management: The ability to coordinate and manage the entire product lifecycle, from conception to launch, including defining product descriptions, selecting media channels, and establishing supply chain processes.

• Supplier Management: Ability to select and help in negotiating with suppliers to ensure the best purchase conditions and maintaining effective relationships with various service providers

• Data Analysis: Strong analytical skills to analyze product performance metrics such as profitability, customer satisfaction, and margins, using data to inform decision-making and strategy adjustments

Soft skills :

• Communication / Collaboration : Excellent communication skills are essential for effectively coordinating with cross-functional teams, negotiating with suppliers, and training sales teams

• Autonomy

• Customer Focus: Maintaining a strong focus on understanding and meeting customer needs and expectations, ensuring that products are designed and promoted in a way that resonates with target audiences and drives customer satisfaction.

Benefits

• 100% reimbursement of annual and monthly TEIKI up to 15,000JPY/month

• Social security benefits : you will be covered by the company during your employment. 

• Yearly bonus depending on performance and target achievement

• International team environment : we have offices in London, Paris, Madrid, Tokyo, and Melbourne 

• Remote work possible 2 days a week

• Holiday 

  • 10 days annual leave

  • 15 days national holidays (can be substituted with normal working days, subject to manager approval)

Réf: c09d4c83-ef31-4794-96a1-c216b107ce49