Airport Meet & Greet Supervisor F/H

Japan Experience

Since 1981, we've been a leading tourism company, specializing in offering a wide range of travel experiences in Japan.

Our mission is to become the leading brand for all Europeans who love Japan and want to travel there.

We offer a wide catalog of products to our travelers: individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, car rental, etc. For more information on our company and our products, visit our website in 5 languages: https://www.japan-experience.com/.

And discover our promotional video!

In 2022, Japan Experience managers launched Irasshai, an 800 m2 food store dedicated to Japan in central Paris (https://irasshai.co/).

In 2024, A new Japan Experience office opened in Milan, Italy, to better address the Italian market.

In March 2025, Japan Experience acquired FTC, top-leading group tours' DMC in Japan.

In December 2025, Japan Experience joined Marietton Group (Havas, Selectour, Austral Lagons, Akilanga, Vista, SPVA, Time Tours), the first leading French company for worldwide travel.

2026? Let's write it together...!

Your role as Airport Meet & Greet Supervisor

As part of our growth strategy to become a leading inbound travel company for western markets, we are seeking a dedicated and organized individual to join Japan Experience in Tokyo as our Airport Meet & Greet Supervisor.

In this role, you will oversee all aspects of our Airport Meet & Greet operations, ensuring a smooth and high-quality welcome experience for our tour travelers from Europe and Americas, from the moment they arrive in Japan. You will manage and support our team of Airport Meet & Greet Assistants while coordinating operations between the sales team, suppliers, and airport staff.

Your main responsibilities will include:

• Recruit, train, onboard, and manage a team of approximately 25 Airport Meet & Greet Assistants in Tokyo and Kansai, ensuring high performance and service quality.

• Coordinate staffing and operations, including scheduling assistants, assigning services, and handling last-minute changes or operational issues.

• Develop, maintain, and improve operational procedures, quality standards, and workflows to enhance efficiency and customer satisfaction.

• Serve as the main point of contact for assistants and the sales team regarding Airport Meet & Greet operations, providing ongoing support and coaching.

• Maintain accurate operational records, ensuring all Airport Meet & Greet information is up to date across company platforms, while managing assistants' timesheets and invoices.

• Provide emergency operational coverage by personally conducting Airport Meet & Greet services at Narita or Haneda Airport when required.

Who are you?

• Eligible to work in Japan

• Currently living in Tokyo or willing to relocate

• Experience working in Japan's travel industry appreciated

• Previous experience managing teams or coordinating operations appreciated

• Proficient with digital tools and online platforms

• Strong leadership and people management abilities

• Excellent organizational and communication skills with your team, colleagues, suppliers, and travelers

• Able to work independently while collaborating effectively with an international team

Minimum language requirements:

• English: Business level

• Japanese: Business level

• Proficiency in another language (French, German, Italian, or Spanish) appreciated

What do we offer

• Full-time position

• Monthly salary: ¥300,000 – ¥350,000 depending on experience

• Monday to Friday schedule

• Social insurance and pension enrollment

• Transportation expenses covered

• Paid annual leave according to Japanese labor law

• International team environment in our office in Kagurazaka

• Opportunities for professional growth within the company

• 1 year contract with possibility for renewal 

Start Date

September 2026

Réf: cf3f8176-59f8-4022-b297-812a9d679245