Customer Service & Sales Account Executive F/M

The company

La Credenza is an importer and distributor of Italian artisan food products since 2001, based in London with an Italian sourcing office. Product range includes cheese, charcuterie, fruit & vegetables, biscuits, flours, speciality breads made by artisan producers throughout all Italian regions and expertly selected by our team. With a thorough understanding of the Italian artisan producers reality, La Credenza has extended its expertise to customers´ own-branding and on-request sourcing of specific products.

Post description

1. Customer Service

• Serve as the primary point of contact for clients, ensuring prompt and professional responses to inquiries.
• Handle customer complaints, issues, and requests, providing effective solutions to maintain high satisfaction levels.
• Process orders, track shipments, and manage after-sales support.
• Work closely with internal teams (logistics, finance, and operations) to ensure smooth order fulfilment.

2. Sales Account

• Develop and maintain strong relationships with key accounts.
• Identify sales opportunities through customer interactions and proactively upsell products/services.
• Prepare and present sales proposals, pricing agreements, and product recommendations.
• Achieve and exceed sales targets and KPIs set by the company.
• Maintain accurate records of customer interactions, orders, and account activity using CRM software
• Help in developing online selling and new leads in this area

3. General & Administrative:

• Collaborate with the marketing team to support promotional campaigns and product launches.
• Stay updated on industry trends, competitor activities, and customer needs to provide valuable insights.
• Assist in reporting and analysis of sales performance and customer feedback.
• Assist Area sales manager in daily operational requirements such as product knowledge, info, inventory status, options and developments

Profile required

• Experience in B2B food sales or customer service, preferably within the specialty or Italian food sector, with a solid understanding of the supply chain and client service expectations.

• Strong interpersonal and communication skills, with a friendly yet professional demeanor and the ability to build lasting client relationships across diverse sectors (hospitality, retail, foodservice).

• Proactive and results-driven mindset, with a proven ability to identify sales opportunities, meet targets, and support business growth initiatives like online sales and lead generation.

• Highly organized and detail-oriented, capable of managing multiple tasks (orders, reporting, client communication) while ensuring accuracy and timely follow-up.

• Team player with a flexible attitude, ready to support various departments and adapt quickly to changing priorities, with a hands-on approach to operational and administrative duties.

Réf: 5c9456c5-f499-4b57-a6f3-772ae1797324