Travel Consultant M/W F/H

The Company

Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity and a human touch.

Job Description

Primary responsibilities

• Effective management of sales enquiries

• Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)

• Arrange and deliver top quality and complex itineraries 

• Cross selling and upselling of all JE services and products

• Ensure client expectations are meet, providing expert advice

• Excellent knowledge of Japan as destination

• Deliver high levels of customer and after sales service

Other responsibilities

• Customer after sales related financial activities (Processing payments, refunds and credit notes)

• Dealing with last minute changes 

• Dealing with issues and complaints 

• Creating  travel itineraries and documents 

• Representing the company during B2C and B2B events

What we are looking for & Job Benefits

• Degree, national qualification or successful completion of an apprenticeship in business or travel agencies

• Experience travelling and living in Japan

• Eligible to work in Europe

Language Skills

• Italian: Native or proficient 

• English : Advanced (Business conversational level)

• Excellent written communication skills in both English and Italian

Technical IT Skills

• Google drive and documents

• Internet common applications

Destination Knowledge 

• Good knowledge of Japan (Prefectures, infrastructure, attractions) 

• Awareness of Japanese culture and society

Soft skills

• Reliable & punctual

• Attention to detail

• Excellent presentation and organisational skills

• Ability to prioritise workloads 

• Target-driven and strategic attitude with the ability to work towards KPIs

• Strong problem solving and multitasking skills

• Flexibility to work evening and weekend shifts (if necessary)

Benefits

• Salary: 30k per annum 

• Yearly bonus depending on performance and target achievement

• International team environment : we have offices in London, Berlin, Paris, Madrid & Tokyo

• Incentive to travel to Japan (free accommodation subject to availability and discounted prices for our main travel products)

• Transportation & meal ticket allowance (£5.00 each - remoted days not included)

Réf: 00b7d322-9431-4856-80fe-4a76eedad941